Last updated: October 22, 2026
This Privacy Policy explains how WBM, Inc. (“WBM,” “we,” “us,” or “our”) handles personal information in connection with wbm-inc.com, website inquiries, quotation requests, and the WBM Website Email application used to send website messages through Google.
1. Who we are and how to contact us
WBM, Inc. is a precision machining business located at 110 Carpenter Ave, Wheeling, Illinois 60090, United States. For privacy questions or requests, email sales@wbm-inc.com, call (847) 439-0095, or write to the address above. Please put “Privacy Request” in your email subject and do not include sensitive technical information.
2. Information you provide
When you contact us or request a quotation, we collect the information you submit. Depending on the form, this may include:
- Your name, business email address, telephone number, and company name.
- Project or part identifiers, requested manufacturing services, material, quantity, target delivery date, and project requirements.
- Your message, contact permission, and your indication of whether the project involves restricted technical information.
- Information you provide in follow-up communications concerning an inquiry, quotation, or business relationship.
Please provide only information needed for your inquiry. Our general website forms are intended for non-confidential business summaries.
3. Technical information, cookies, and website functions
When you use the website, our hosting and website systems may process technical information such as your IP address, browser and device information, requested pages, dates and times, referring pages, and error or security events. This information supports website delivery, troubleshooting, and protection against abuse.
WordPress and website features may use cookies or similar browser storage for functions such as administrator sign-in, session management, form operation, and preferences. Website caching may temporarily store copies of public pages to improve performance. Form-submission records are separate from public page content.
You can manage or delete cookies through your browser settings. Blocking cookies may affect some website functions. Following an external link, including a social-media link, takes you to a service governed by its own privacy policy. Any third-party content loaded through that service is also subject to that provider’s practices.
4. How we use information
We use information to respond to inquiries; evaluate and prepare quotations; discuss project feasibility, specifications, and delivery requirements; communicate about requested services; maintain business records; operate and secure the website; prevent spam and misuse; and meet applicable legal obligations or address disputes.
Submitting an RFQ is a request for a response about your project. It is not an order acceptance or a guarantee of pricing, lead time, capability, or suitability.
5. Website forms, storage, and email recipients
Contact forms send inquiry information to WBM’s designated recipients. The Request a Quote form also stores a submission record in the website’s WordPress database for review by authorized website administrators and personnel supporting the inquiry. Notification emails can contain the submitted fields.
Designated WBM personnel and authorized website or IT service providers may receive or access inquiry information where needed to operate the website, support email delivery, or help WBM respond. RFQ notifications may be delivered to designated business or Gmail accounts. This policy covers WBM’s handling of those messages; the email provider also processes information under its own terms and privacy policy.
6. Google API and OAuth email connection
The WBM Website Email application connects an authorized sender’s Google account to the website through WP Mail SMTP using OAuth. This connection is for website administrators who authorize email sending; visitors do not need to sign in to Google to submit an RFQ.
Once authorized, the connection uses the connected account’s email identity and authorization tokens to send website messages through the Gmail API. Email processing includes sender and recipient addresses, subjects, message content, and sending results or error information. OAuth credentials and tokens used by the connection are maintained by the website’s mail configuration. The integration does not require the sender to enter a Google password into a public website form.
WBM uses this integration for operational email, such as inquiry notifications, replies, and website administration. We do not use the connection to browse a sender’s inbox, harvest contacts, create advertising profiles, or train general-purpose artificial-intelligence models. Authorized personnel may review relevant messages or diagnostic information to respond to requests, resolve delivery problems, investigate abuse, or meet legal requirements.
Our handling of information received through Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements, and applicable Google Workspace API user-data requirements. Google’s own processing is described in the Google Privacy Policy.
The authorized sender can revoke the app’s access through their Google Account’s third-party connections settings. An authorized website administrator can disconnect the mailer and remove stored connection credentials from WordPress. Revocation prevents continued use of that authorization; it does not automatically erase existing submissions, delivered messages, recipient copies, logs, or backups. Contact WBM to request deletion of information WBM controls.
7. When information is disclosed
We disclose information to personnel and service providers who need it for the purposes described above, including website hosting, website administration, IT support, email delivery, and backup services. We may also disclose information when required by law or valid legal process, to protect rights and safety, to investigate misuse, or in connection with a business transfer subject to appropriate handling of the records.
We do not sell personal information collected through our website inquiry forms or use Google API data for advertising. We do not disclose inquiry information to unrelated organizations for their independent marketing.
8. Retention and deletion
We retain inquiry and quotation information for as long as reasonably needed to respond, manage the resulting business relationship, maintain relevant records, and meet legal, accounting, security, or dispute-resolution needs. The appropriate period depends on the purpose and circumstances; a website inquiry does not establish a fixed retention period.
Website submissions, email messages, technical logs, and backups may have different retention schedules. Deletion from an active system may not immediately remove copies held in backups, which may remain until the backup is replaced or expires. Records subject to a legal retention requirement or legal hold may be kept for the required period.
9. Your choices and requests
You may contact us to request access to, correction of, or deletion of personal information you provided, or to ask us to stop optional communications. We may need to verify your identity and authority before responding, and some requests may be limited by applicable law, security requirements, or records we must retain. You may also have additional rights under laws applicable to your circumstances.
Withdrawing contact permission does not undo processing that already occurred or prevent communications needed to address an existing transaction or legal obligation. To exercise a choice, use the contact details in Section 1. Please identify the inquiry or record sufficiently for us to locate it without sending confidential drawings or restricted technical data.
10. Security and restricted technical information
We take reasonable measures to limit unauthorized access to information, but no website, email service, or transmission method can be guaranteed completely secure.
Engineering drawing uploads are disabled on the RFQ form. Do not submit confidential engineering drawings, ITAR-controlled information, Controlled Unclassified Information (CUI), export-controlled data, or other restricted technical information through general website forms or ordinary email. Contact WBM first to arrange and verify an approved transfer method and any required access controls. A request to discuss restricted work is not confirmation that this website or email channel is approved for that data.
11. Processing locations and third-party services
WBM operates in the United States. Information may be processed in the United States and in locations where our hosting, email, support, and other service providers operate. Those providers’ handling of information is also governed by their agreements and privacy notices.
12. Children’s information
This website is intended for business users and is not directed to children under 13. We do not knowingly solicit personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and address it.
13. Changes to this policy
We may update this policy as website features, email integrations, business practices, or applicable requirements change. The date at the top identifies the latest revision. Material changes will be reflected in the published policy and any additional notice required by applicable law.